At MGL World, we want you to be completely satisfied with your purchase.
Your Right to Cancel
If you purchase goods online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. You must notify us within this period and return the goods within a further 14 days. Items must be returned unused, in their original condition and, where possible, in their original packaging. Refunds will be processed in accordance with UK consumer legislation.
Personalised, bespoke, downloadable or digital products and services may not be eligible for cancellation unless they are faulty or otherwise required by law.
Faulty or Damaged Goods
If your order arrives damaged, faulty or ‘dead on arrival’ (DOA), please contact us within 30 days of delivery. We will, at our discretion and in accordance with your statutory rights, provide a replacement, repair or full refund.
Where possible, we may ask you to provide photographs or other evidence of the fault before arranging a return or replacement.
After 30 Days
After the initial 30-day period, many hardware products are covered by the manufacturer’s warranty. We recommend contacting the manufacturer directly where this offers the quickest resolution. However, this does not affect your statutory rights under the Consumer Rights Act 2015, and you may still contact MGL World if you believe a product is faulty.
Return Costs
If goods are faulty, damaged or supplied in error, MGL World will cover the reasonable cost of return. If you are returning an item because you have changed your mind, you are responsible for the return postage unless otherwise agreed.
Contact Us
If you need to request a refund, replacement or return authorisation, please contact us via the contact details provided on our website before returning any goods.